About Print at the Station e-tickets
How do I travel with a print at the station e-ticket?
All you need to do is print your actual ticket at the station using a self-service kiosk prior to boarding the train. You can do this on the day of your travel, or anytime prior – but you can only do this at a train station.
The actual steps to print your e-ticket vary slightly from one country to another, but the general approach is the same: proceed to the self-service kiosk, enter your e-ticket # (also known as PNR) which is a letter code (or in the UK, a letter & number combination code) that is unique to your trip, and follow the simple on-screen instructions.
Where can I find my e-ticket number?
Your e-ticket number is a string of 6 letters (or an 8-letter & number combination for British e-tickets) that can be found on your Rail Europe email invoice.
In addition, if you have purchased on our website while signed into your Rail Europe account, you may retrieve this number by accessing your order history. You can also find it by accessing your itinerary through our mobile site or iPhone app.
How do I use a Eurostar self-service kiosk?
Proceed to the self-service kiosk. Enter your e-ticket # or PNR, which is a 6-digit letter combination unique to your trip, and is included in the email confirmation you receive from Rail Europe.
Your e-ticket confirmation number, as well as a link to step-by-step retrieval instructions, can be found in the email confirmation you receive from Rail Europe. If you’ve registered to the site, you may also find your e-ticket number in your order history tab, as well as in your itinerary on our mobile site or iPhone App.
E-tickets can be retrieved up to 45 minutes before departure from the self-service kiosk at the following Eurostar stations: St Pancras, Ebbsfleet, Ashford, Paris Nord, Calais Frethun and Brussels Midi.
E-ticketing from the Marne La Valee and Lille Europe stations can be done from the French kiosks at these stations.
Click here for more detailed instructions on how to utilize the Eurostar self-service kiosks.
How do I use a British self-service kiosk to retrieve my print at the station e-ticket?
Arrive at the station at least 20 minutes prior to your departure time to print your ticket(s) and board your train. Proceed to the self-service kiosk. Insert any card with a magnetic strip, allow kiosk to “wake-up” and then remove the card (Note: this simply activates the kiosk. You do not need to use a credit card).
Enter your e-ticket number or PNR (which is an 8-digit number and letter combination unique to your trip, and is included in the email confirmation you receive from Rail Europe).
Follow the simple instructions.
Please note: there may be multiple e-ticket numbers for your itinerary. If you have a roundtrip ticket, issue both the outbound and return trip at the same time.
British print at station e-ticket numbers may be referred to as “FastTicket” numbers at the self-service kiosks.
Most British train stations have self-service kiosks; please view the complete list of stations that offer these “FastTicket” kiosks. If your departure station is not listed, visit an alternate station to print your ticket before your travel date.
If you have any difficulty retrieving your train tickets please try another self-service kiosk.
If you are still having difficulty, please call 0871 521 9843 (Monday-Friday, 7:00am to 8:00pm British time and Saturday, Sunday and Bank Holidays (excluding Christmas Day) 8:00am -6:00pm British time) for local assistance.
Click here for more detailed instructions on how to utilize the British self-service kiosks.
How do I use a French self-service kiosk to access my print at the station e-tickets?
To begin, touch the Welcome Screen on the yellow self-service kiosks. For English, select the British flag. Select “File and Electronic Ticket withdrawal.” Next, select “Withdrawal with a file reference number”. You will also see 2 other options, however the only option available to you is “Withdrawal with a file reference number.”
Enter your e-ticket # or PNR at the prompt for “ticket file number” and select “confirm.” Your e-ticket # or PNR is a 6-digit letter combination unique to your trip, and is in the email confirmation you received from Rail Europe.
Enter the traveler’s name at the prompt and select “confirm”.
Review displayed trip and select “Collect the chosen journey.” Wait for tickets to be printed and retrieve them from the kiosk.
Click here for more detailed instruction on how to utilize the French self-service kiosks.
Prior to boarding your train, you must validate (composter) your ticket. “Machine a Composter” are located in the station near the tracks.
Please note: there may be multiple e-ticket #’s for your itinerary.
Important: Arrive at the train station at least 45 minutes prior to your departure time to print your tickets and board your train. Print at the station e-tickets for French trains need to be issued from a train station in France. If you have a roundtrip ticket, issue both the outbound and return trip at the same time from your station of origin. If you fail to do so and are traveling outside of France, you will find yourself unable to print your return train ticket.
What should I do if I’m unable to print my e-ticket at the station?
First, make sure you’re entering the correct information in the self-service kiosk. You need to provide your e-ticket number, also known as PNR, which is a 6 letter code (or an 8-letter & number combination code for British e-tickets) that appears on your Rail Europe order confirmation email. Any other form of order reference (like the Rail Europe order number) will not work to retrieve your print at the station e-ticket.
Don’t attempt to retrieve your ticket using a different method of identification such as swiping a credit card. This will not work.
Although highly unusual, if you’re still unable to retrieve your ticket, go to the ticket counter and seek the assistance of a railway official. Make sure you know your e-ticket number.
If you’re still unable to retrieve your ticket, you may have to purchase a new train ticket. If possible, document the circumstances that prevented you from retrieving your e-ticket. If you purchase new tickets, make sure to keep a copy of the new tickets and the receipt.
Upon your return to North America, contact our customer relations department and write us a letter indicating what happened. Make sure to provide the new tickets you purchased and the receipt. We’ll review the matter and work things out with you.
How do I use a German self-service kiosk to retrieve my DB print at the station e-ticket?
Proceed to the self-service kiosks available in the German train stations.
If retrieving from a kiosk at a Regional-Station (S-Bahn) (example: Frankfurt Airport) please click on the "DB" button and then select "long distance" from the following menu in order to get to the correct prompts to retrieve your ticket.
- In the selection menu on the screen, please press “Pre-booked tickets".
- On the next screen, select “Collection of Pre-booked tickets”.
- On the following screen, select “Identification with Order Number”.
- Enter your e-ticket # or PNR, which is a 9-digit number combination unique to your trip, and is included in the email confirmation you receive from Rail Europe. If you’ve registered to the site, you may also find your e-ticket number in your order history tab, as well as in your itinerary on our mobile site or iPhone App.
- On the next screen, select “Confirm”. This screen shows all the information related to the order you have selected.
- Finally, select “Print Now” and retrieve the ticket(s).
Important: Arrive at the train station at least 20 minutes prior to your departure time to allow ample time to print your tickets and board your train.
Click here for more detailed instructions on how to utilize the German DB self-service kiosks.
My print at the station e-ticket was lost or stolen after I printed it. Can I print it again?
No. Print at the station e-tickets may only be printed once from the kiosk. In the event of a lost ticket, go to a ticket counter and ask if they can reprint it. If they are unable to, a new train ticket will have to be purchased.
If you purchased the Rail Protection Plan™, you may be eligible for compensation.