About Print at the Station e-tickets
I’ve bought a print at the station e-ticket. What do I need to do before getting on the train?
When a print at the station e-ticket has been purchased, you will receive a 6 or 8 alpha-numeric e-ticket confirmation code (also known as a PNR or Passenger Name Record) in your Rail Europe confirmation email. Simply print the actual paper ticket from a self-service kiosk at the train station prior to your train’s departure.
For all print at the station e-tickets, you’ll need to print the tickets before boarding your train. Your Rail Europe confirmation email is not a train ticket.
For certain routes where this ticketing method is offered, it’s possible that the kiosk to print out the ticket can only be found in the station of origin but not in the station of arrival. For instance, if you have purchased a roundtrip journey as a print at the station e-ticket, you need to make sure to print out both your outbound and inbound train tickets in the station of origin - as you will not be able to retrieve your inbound ticket (return ticket) in the station of arrival. An example of this is a trip originating in France and going into Italy, or a trip from Paris to Amsterdam.
Please see these additional detailed step-by-step instructions for your convenience:
Printing your Eurostar print at the station e-ticket
Printing your German print at the station e-ticket
Printing your French print at the station e-ticket
Printing your British print at the station e-ticket
Printing your Italian print at the station e-ticket
Where can I find my e-ticket number or e-ticket confirmation code?
Your e-ticket number or e-ticket confirmation code is a string of 6 letters (or an 8 character alphanumeric code for British e-tickets) that can be found on your Rail Europe email invoice.
In addition, if you have purchased on our website while signed into your Rail Europe account, you may retrieve this code by accessing your order history. You can also find it by accessing your itinerary through our mobile site or iPhone app.
How do I travel with a print at the station e-ticket?
All you need to do is print your actual ticket at the station using a self-service kiosk prior to boarding the train. You can do this on the day of your travel, or anytime prior – but you can only do this at a train station.
The actual steps to print your e-ticket vary slightly from one country to another, but the general approach is the same: proceed to the self-service kiosk, enter your e-ticket confirmation code (also known as PNR) which is a letter code (or in the UK, 8 character alphanumeric code) that is unique to your trip, and follow the simple on-screen instructions.
What should I do if I’m unable to print my e-ticket at the station?
First, make sure you’re entering the correct information in the self-service kiosk. You need to provide your e-ticket confirmation code, also known as PNR, which is a 6 character letter code (or an 8 character alphanumeric code for British e-tickets) that appears on your Rail Europe order confirmation email. Any other form of order reference (like the Rail Europe booking number) will not work to retrieve your print at the station e-ticket.
Don’t attempt to retrieve your ticket using a different method of identification such as swiping a credit card. This will not work.
Although highly unusual, if you’re still unable to retrieve your ticket, go to the ticket counter and seek the assistance of a railway official. Make sure you know your e-ticket number.
If you’re still unable to retrieve your ticket, you may have to purchase a new train ticket. If possible, document the circumstances that prevented you from retrieving your e-ticket. If you purchase new tickets, make sure to keep a copy of the new tickets and the receipt.
Upon your return to North America, contact our customer relations department and write us a letter indicating what happened. Make sure to provide the new tickets you purchased and the receipt. We’ll review the matter and work things out with you.
My print at the station e-ticket was lost or stolen after I printed it. Can I print it again?
No. Print at the station e-tickets may only be printed once from the kiosk. In the event of a lost ticket, go to a ticket counter and ask if they can reprint it. If they are unable to, a new train ticket will have to be purchased.
If you purchased the Rail Protection Plan™, you may be eligible for compensation.