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• Pass/ticket holders must file a police report within twenty-four (24) hours of the incident.
• Pass/ticket holders may purchase a replacement rail pass or rail tickets in order to continue with his/her travel plans.
• Upon return to North America, pass/tickets holder must submit the traveler request form to Rail Europe within thirty (30) days including a police report, replacement passes or tickets purchased abroad, Rail Protection voucher, airline tickets from North America to Europe and return. A brief explanation of the situation is also necessary to better evaluate the traveler request form.

Ticket discounts are based on advance purchase, availability, and certain restrictions. Everyone is eligible to receive discounted fares by purchasing an Economy or Comfort class ticket in advance. Youth and seniors can enjoy specific discounts as well. Discounted tickets are available for youth (under 26 of age), seniors (age 60 and over) and children (generally ages 4-11) but should be verified with each product.

Tickets can be purchased 60 to 120 days in advance depending on the route, or as little as 2 days prior to your departure from the USA, Caribbean, Central America, Mexico or Canada. The variance in how far out you can buy your tickets is dependent upon each of the individual railroads' own scheduling policies for making their tickets available for sales.

All passes and tickets can be purchased directly from Rail Europe on the phone or web or through a travel agent. For the best deals purchase your tickets two months in advance. Similarly, during peak season advance purchase will ensure your seat on the train(s).

Most tickets do not permit the traveler to hop on or off the train. If you are looking for more freedom, a rail pass would be the best choice.