Our Pledge to You

Our Pledge

We are all ambassadors for the real Europe which is discovered uniquely through train travel.

We take pride in our company's European heritage and are passionate about sharing our experiences, cultures, and insights. We develop our expertise and knowledge in order to provide North American travelers with an authentic European experience.

We believe the spirit of train travel is about enjoying simple pleasures, respecting the environment and connecting to people, places and cultures. It is the ease with which Rail Europe brings these together that creates a rewarding experience for both our customers and ourselves.

We value always doing the right thing - being environmentally conscious, trustworthy and accessible to our customers and to each other.

As trains do, we at Rail Europe continually move ahead. We strive to progress, innovate, and be outstanding in all that we do.

    Proud to be ISO certified

    Rail Europe is proud of its ISO 9001-2008 certified Contact Center!  ISO 9001-2008 is a recognized worldwide Quality Management System standard based on well-documented and analyzed processes and procedures, focusing on Customer Satisfaction and Continual Improvement. Both are key elements to Rail Europe’s values and being a leader in the industry. Rail Europe’s  Contact Center core processes are reviewed semi-annually for effectiveness and consistency, and have been found to be superbly implemented and executed. Rail Europe’s Travel Consultants have completed an extensive training program and participate in ongoing workshops to expand their knowledge and skills.

    Rail Europe’s decision to attain ISO 9001-2008 certification demonstrates an ongoing commitment to the highest level of quality, continuous monitoring of business operations, excel above other companies and meet its customers’ evolving needs.