RAILEUROPE.CA TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING ANY ASPECT OF THIS SITE.
Please return to the RailEurope.ca Site and review these Terms and Conditions from time to time as they may be amended without notice to you. Any changes to these Terms and Conditions will be effective immediately upon the posting of the revised Terms and Conditions on the RailEurope.ca Site. If you do not agree to (or cannot comply with) the Terms and Conditions, as amended, your only remedy is to stop using the RailEurope.ca Site. You will be deemed to have accepted the Terms and Conditions, as amended, if you continue to use the RailEurope.ca Site after any amendments are posted.
Please note that your purchase of travel products and services is and your use of certain materials and features of the RailEurope.ca Site may be subject to additional terms and conditions, as discussed below. By making those purchases and using these materials and features, you also agree to be bound by such additional terms and conditions.
Please note that these Terms and Conditions only apply to the RailEurope.ca Site. Other websites provided by Rail Europe and/or Rail Europe’s affiliated companies have different terms and conditions that apply to the use of those sites and we encourage you to carefully review those terms and conditions if you use those sites.
OUR SUPPLIERS AND THEIR PRODUCTS AND SERVICES ON THE RAILEUROPE.CA SITE
Rail Europe is a distributor of products and services provided by third parties (“Suppliers”). As such, the RailEurope.ca Site offers for sale and contains information and advertising about products, services, events and/or programs, and links to other web sites that are not controlled or maintained by us. Each purchase of a Supplier’s travel product or service is subject to that Supplier’s rules and restrictions for each such product or service. Please review such Supplier’s additional rules and restrictions when you enter into transactions on the RailEurope.ca Site. You are solely responsible for ensuring that your purchases with any Supplier comply with these rules and restrictions, including terms or condition of purchase set forth in the fare rules or contract of carriage.
You understand and agree that any violation of any such Supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation. Rail Europe expressly disclaims any and all responsibility for any losses, damages, inconveniences (including, without limitation, any and all delays, cancellations, and missed connections) or other concerns related to your purchase or attempt to purchase any tickets, other travel-related products or services, or any other product or service that may be accessed, made available, or disclosed through the Rail Europe.com Site. Further, we will not be liable for any mistakes or incorrectness as to prices and conditions with respect to the use of any and all rail passes, tickets or any other product or service sold on the RailEurope.ca Site. All products and services offered and prices are subject to change without prior notice.
Although most travel to the destinations offered by our Suppliers is completed without incident, travel to certain destinations may involve greater risk than others. We urge you to review travel prohibitions, warnings, announcements and advisories issued by the Canadian government prior to booking travel to international destinations. By offering of our Suppliers’ travel products and services for sale, we do not represent, warrant or covenant that travel to such points is advisable or without risk, and Rail Europe expressly disclaims any and all damages or losses that may result from travel to such destinations.
You agree that your access to and interaction with rail-pass, ticket, and other travel-option and booking information available though the RailEurope.ca Site is at your own risk, and Rail Europe will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any Supplier, including, without limitation, any travel and/or accommodations provider, and/or for any personal injuries, death, property damage, or other damages or expenses resulting from your use or access to any Supplier or any Supplier’s products and services.
MAKING PURCHASES, REGISTRATION AND YOUR DATA
You may make a purchase through the RailEurope.ca Site as either or a guest or by registering with us. In either case, you will need to provide certain information required for traveling, including your name, a valid shipping address in Canada, your email address, as well as the names of anyone traveling with you. Depending upon the product you are purchasing, you may be required to specify the age group into which you (or your travel companions) belong. Further, you must provide us with your valid payment information, including credit card numbers and expiration dates (all such foregoing information, collectively, “Data”). If you make purchases with us often and/or register with us, you must provide and keep us up to date with accurate Data, including any changes to your address, email address, card number and/or expiration dates.
You may only make purchases via the RailEurope.ca Site if, and you hereby represent and warrant that, you are domiciled in Canada and you are over the age of legal majority in the jurisdiction where you reside. You agree to pay in full the prices and any applicable taxes for any purchases you make either by credit or debit card or other permitted payment method. If payment is not received by us from your credit or debit card issuer, you agree to pay all amounts due upon demand by us. Rail Europe reserves the right to restrict the use of debit cards for purchase in its sole discretion. Except for certain payment card transaction fees that Rail Europe may be responsible for directly to your payment card issuer, you are responsible for any fees or charges that your bank, credit card or debit card issuer may apply.
You agree that you will not allow others to use your registered account or Data, and you are solely and entirely responsible for maintaining the confidentiality and security of both. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account and you agree to immediately notify Rail Europe of any unauthorized use of your account or any other breach of security of which you become aware. Rail Europe shall not be responsible for any losses arising out of the unauthorized use of your account and/or Data, and you agree to indemnify, defend and hold harmless Rail Europe, its parent, subsidiary, affiliated and related companies, and each of its and their respective officers, directors, employees, representatives, contractors and agents for any claims, damages, costs, expenses or liabilities (including reasonable legal fees), resulting from or arising out of any improper, unauthorized or illegal uses of the same. You acknowledge and agree that we shall have no liability associated with or arising from your failure to maintain accurate Data, including, but not limited to, your failure to receive critical information about the RailEurope.ca Site.
PURCHASE AND TRANSACTION INFORMATION
For further information on the rules and restrictions associated with travel purchases, your rights and responsibilities as a travel customer, as well as our transaction policies, please use the Site Map to navigate to the applicable product terms, how to obtain required travel documents, ticket order, refund/exchange and shipping information, and for detailed contact information. If you do not find the answer there, you may also call us at 1-800-622-8600. We also recommend that you read closely the ticket jacket enclosed with your purchase, which provides the unique terms for the purchased product.
CONTESTS, GAMES, PROMOTIONAL OFFERS
Any contests, games and/or promotional offers accessible on the RailEurope.ca Site are governed by specific rules and/or terms and conditions (which are hereby incorporated into these Terms and Conditions by reference). By entering such contests or participating in such games or promotional offers, you will become subject to and bound by those rules and/or terms and conditions (as applicable). We urge you to carefully read the applicable rules and/or terms and conditions, which are hyperlinked from the particular activity.
PROMOTION CODES/COUPON CODES
- Valid only for Online purchases only, may not be used over the phone.
- One (1) coupon/code per purchase, per customer.
- Can not be sold or bartered, non transferable, no cash value, and cannot be exchanged for cash.
- To receive value of discount, the valid code must be entered in the Promotion Code/Coupon Code link on payment page. If code is not entered the coupon can not be redeemed and has no value. Due to technical or other problems, if the code is not accepted and/or the Promotion Code/Coupon Code link is not present on the payment page, you have the right to not purchase the product, but in no circumstances will the credit be applied after the online purchase transaction has been completed.
- Offer may be revised or withdrawn any time without notice, even if other sites are still displaying the Promotion Code/Coupon Code.
- For all technical or other errors there is no recourse, (except as otherwise noted below, you have the right not to make the purchase.
- If the credit/discount value is not applied due to any reason on the checkout/credit card page, the credit/discount value associated with the Promotion Code/Coupon Code is lost and can- not be applied later.
- If the offer is withdrawn, the Promotion Code/Coupon Code becomes invalid and the system will not accept the Promotion Code/Coupon Code when entered. This is final and you have the right at that point to continue with original price or not continue with purchase.
- The final price displayed [with or without Promotion Code/Coupon Code] will be the amount billed/charged and there will be no credits/discounts applied after the online purchase transaction has been completed for absolutely any reason.
- Promotion Codes/Coupon Codes are valid for limited time only as indicated.
- RAIL EUROPE, INC. MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, WITH RESPECT TO COUPONS, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED REPRESENTATION OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EXCEPTIONAL EVENT A COUPON IS NOT FUNCTIONAL, YOUR SOLE REMEDY, AND THE SOLE LIABILITY OF RAIL EUROPE SHALL BE THE REPLACEMENT OF THE NON-FUNCTIONING COUPON. Rail Europe, Inc. reserves the right to change these Terms and Conditions from time to time in its sole discretion. Void where prohibited by law.
- Hotels are excluded from any and all promotions and/or contests, unless otherwise indicated in the applicable rules or terms and conditions.
When you visit and use the RailEurope.ca Site or send e-mails or text messages to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, text messages or by posting notices on this site.
All materials on the RailEurope.ca Site, including, without limitation, names, logos, trade-marks, service marks, trade names, images, text, columns, graphics, photographs, illustrations, artwork, software, clips and other elements making up the RailEurope.ca Site (collectively, “Content”) are protected by copyrights, trade-marks and other intellectual property rights owned and controlled by us or by other parties that have licensed or otherwise provided their material to us. The Content is protected by law, including, but not limited to, Canadian trade-mark and copyright laws, international treaties and conventions, and other intellectual property laws.
All rights not expressly granted to you in these Terms and Conditions are reserved to Rail Europe and/or our business partners, parents, subsidiaries, affiliates, Suppliers or the party that may otherwise be credited on the RailEurope.ca Site as the provider of such materials or Content. You acknowledge that you do not acquire any ownership rights by downloading or printing copyrighted material as permitted by these Terms and Conditions. You may not add, delete, distort, use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Content in any way, in whole or in part, including in advertising or publicity pertaining to distribution of materials on the RailEurope.ca Site, without the express, prior written consent of Rail Europe or the otherwise applicable owner. Any unauthorized attempt to do any of the foregoing without such consent, including, without limitation, the use of any Content on any other website or networked computer environment, any attempt to defeat or circumvent our security features, and/or to utilize the RailEurope.ca Site or any part of the Content for any purpose other than its intended purposes, is and are strictly prohibited.
In addition to the Suppliers’ products and services, the RailEurope.ca Site includes materials provided by such Suppliers, which is owned by or licensed to us by them. Such Suppliers’ company and product names are trade-marks or service marks of the respective Supplier. All other marks are trade-marks or service marks of Rail Europe, Inc. or its parent, subsidiary and/or affiliated companies.
USE OF THE RAILEUROPE.CA SITE AND CONTENT
You agree that you are using the RailEurope.ca Site and Content for your own personal, non-commercial use, and not for transfer, assignment, resale, sale, lease, sublicense, rental, promotion, advertisement, redistribution or any other commercial use of any kind. In addition, you agree that you will not: (i) interfere or attempt to interfere with the proper working of the RailEurope.ca Site, attempting to interfere with the RailEurope.ca Site by submitting viruses, forging TCP/IP packet or other header information; flooding, spamming, mail bombing, or attempting to overload or crash the RailEurope.ca Site; or by taking any action that may impose an unreasonable or disproportionately large load on the infrastructure supporting the RailEurope.ca Site; (ii) attempt to decipher, decompile, decrypt, reverse engineer, or disassemble any of the software comprising or making up the RailEurope.ca Site or the Content; (iii) remove any proprietary notices or labels, or any promotional or advertising material, from the Content; (iv) insert your own or a third party’s advertising, branding or other promotional content into any of the Content, materials or other features of the RailEurope.ca Site; (v) impersonate any person or entity or misrepresent your affiliation with any other person or entity (including, without limitation, anyone from or associated with Rail Europe); (vi) frame, embed or link to any of the Content, materials or information available on or from the RailEurope.ca Site other than as expressly permitted by these Terms and Conditions; and/or (vii) use the RailEurope.ca Site or any Content in violation of any applicable law.
Rail Europe reserves the right to enforce these Terms and Conditions with or without notice to you. We may, in our sole discretion, terminate these Terms and Conditions or terminate or suspend your access at any time in the event that you breach (or we reasonably suspect that you have breached) any provision of these Terms and Conditions, engage in conduct which Rail Europe determines in its sole discretion is not in the best interests of Rail Europe or any other party; or you violate applicable laws. If Rail Europe terminates these Terms and Conditions, and/or terminates or suspends your access, you agree that Rail Europe shall have no liability or responsibility to you whatsoever.
LINKED SITES AND LINKS
We appreciate linked referrals to our website, but require that you abide by our guidelines for trade-mark usage, privacy requirements, and other policies that we may set. As such, if you do create or intend to create a link to the RailEurope.ca Site from another website or page, you must notify us first by providing your site or page address and complete, accurate contact information (as well as any subsequent changes to the same) in an email to the following address: affiliatelinks@RailEurope.ca. You agree that you remain subject to these Terms and Conditions, as well as the policies and guidelines we set from time to time. Further, in no event may your linked website or page appear to be sponsored, owned, managed or otherwise endorsed by us, including the prominent use of our marks such that it appears to be a Rail Europe site. Rail Europe prohibits the use of any of its trade-marks, service marks and/or trade names as a “hot” link on, or to, any other website unless the terms of such linking relationship and the use of such marks and/or names have been established and continue to exist according to the foregoing terms. Rail Europe reserves the right to demand, and you so agree, that immediately upon our notice to you, you will cease the use of our trade-marks and any such referral links.
REGULATORY COMPLAINTS AND INFRINGEMENT
If you believe that certain parts of the Content constitute an infringement of your copyright, please notify us promptly and in accordance with the procedures described below by sending us the following information:
- Physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
- Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and,
- A statement, made under penalty of perjury, that the information in the notification is accurate and that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The above information should be sent to Rail Europe’s Copyright Agent at the following address:
Rail Europe, Inc.
44 South Broadway
White Plains, NY 10601
DISCLAIMER OF WARRANTY
THE RAILEUROPE.CA SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, REPRESENTATIONS, WARRANTIES AND CONDITIONS AS TO TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING BY STATUTE OR OTHERWISE, OR FROM A COURSE OF DEALING OR USAGE OF TRADE, OTHER THAN THOSE REPRESENTATIONS, WARRANTIES OR CONDITIONS THAT ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THESE TERMS AND CONDITIONS. THE RELEASED PARTIES (AS DEFINED IN THE PARAGRAPH ENTITLED “RELEASE OF LIABILITY” BELOW) MAKE NO REPRESENTATION, WARRANTY OR CONDITION THAT THE RAILEUROPE.CA SITE, OR THE FUNCTIONS OR MATERIALS CONTAINED THEREIN, WILL MEET USERS’ REQUIREMENTS.
NONE OF THE RELEASED PARTIES REPRESENTS, WARRANTS OR COVENANTS THAT THE RAILEUROPE.CA SITE OR THE SERVICES MADE AVAILABLE THROUGH IT WILL BE UNINTERRUPTED, AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, ERROR-FREE, AND/OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ERRORS ON OR DEFECTS IN THE RAILEUROPE.CA SITE WILL BE CORRECTED; NOR DO WE OR THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED OR OCCUR FROM USE OF THE RAILEUROPE.CA SITE, OR AS TO THE ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, CORRECTNESS, USEFULNESS OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE RAILEUROPE.CA SITE. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED OR ALLEGED TO BE CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.
YOU EXPRESSLY AGREE THAT YOUR ACCESS TO AND USE OF THE RAILEUROPE.CA SITE, ANY CONTENT THEREON AND ANY PRODUCT OR SERVICE PURCHASED OR OBTAINED THROUGH THE RAILEUROPE.CA SITE ARE AT YOUR SOLE RISK AND ARE FURTHER SUBJECT TO THE TERMS AND CONDITIONS OF ANY PURCHASE, INCLUDING, WITHOUT LIMITATION, ANY PRODUCTS OR SERVICES OF SUPPLIERS.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, NEITHER WE (WHICH FOR THE PURPOSE OF THIS PARAGRAPH SHALL INCLUDE ALL RELEASED PARTIES) NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE RAILEUROPE.CA SITE, WILL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AGGRAVATED OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, COST OF PROCURING SUBSTITUTE SERVICE, OR LOST OPPORTUNITY), HOWEVER CAUSED, ARISING OUT OF YOUR ACCESS TO, USE OF, OR RELIANCE ON ANY MATERIAL OR CONTENT PROVIDED ON THE RAILEUROPE.CA SITE, INCLUDING, WITHOUT LIMITATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR LACK OF TIMELINESS OR INAUTHENTICITY OF, THE INFORMATION CONTAINED WITHIN THE SERVICE, OR FOR ANY DELAY OR INTERRUPTION IN THE TRANSMISSION THEREOF TO THE USER, OR FOR ANY CLAIMS OR LOSSES ARISING THEREFROM OR OCCASIONED THEREBY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, WE ASSUME NO RESPONSIBILITY, AND WILL NOT BE LIABLE, FOR ANY DAMAGES RELATING TO OR CAUSED BY ANY VIRUSES WHICH MAY AFFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO OR USE OF THE RAILEUROPE.CA SITE. WE CANNOT AND DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO THE RAILEUROPE.CA SITE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY AS DESCRIBED ABOVE, SO THE ABOVE MAY NOT APPLY TO YOU. If any of the above limitations do not apply to the extent applicable law, Rail Europe’s total liability for all losses, damages and causes of action in contract, tort (including without limitation, negligence), or otherwise will not be greater than the amount paid to Rail Europe for any and all products and services purchased on the RailEurope.ca Site during the six (6) month period preceding the date the claim first arose. No action, regardless of form, arising out the RailEurope.ca Site may be brought by you more than twelve (12) months after the facts giving rise to the cause of action have occurred, regardless of whether those facts by that time are known to, or reasonably ought to have been discovered by, you.
RELEASE OF LIABILITY
You agree to release, discharge, and hold harmless Rail Europe, its parent, subsidiary, affiliated and related companies, and each of its and their respective officers, directors, employees, representatives, contractors and agents (collectively, the “Released Parties”) from and against any claims, damages, expenses, and liability arising from or related to any injuries, damages, or losses to any person (including, without limitation, death) or property of any kind resulting in whole or part, directly or indirectly, from your use of, accessing, or participation in any feature of the RailEurope.ca Site, including, without limitation, your breach of these Terms and Conditions or the use by us or our designees of any rights granted by you. You further release the Released Parties from and specifically acknowledge that the Released Parties are not liable for the defamatory, offensive, or illegal conduct of other RailEurope.ca Site users or any third party, and that the risk of injury from the foregoing rests entirely with you.
You agree to indemnify, defend and hold harmless the Released Parties against all losses, expenses, damages and costs, including reasonable legal fees, arising in any way from your use of the RailEurope.ca Site, your unauthorized use of any Content and/or Suppliers’ products and services, and/or your breach or violation of applicable law or the Terms and Conditions. Rail Europe reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and in such case, you agree to cooperate with Rail Europe in the defense of any such claim.
These Terms and Conditions constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. These Terms and Conditions shall be construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to any conflict of laws principles. The parties submit to the non-exclusive jurisdiction of the courts of Toronto, Ontario in respect of these Terms and Conditions. The parties expressly disclaim the application of the United Nations Convention on Contracts for the International Sale of Goods, as amended, and other similar foreign, federal, provincial or state laws or regulations. The parties have required that this agreement and all documents relating thereto be drawn-up in English. Les parties ont demandé que cette convention ainsi tous les documents qui s’y rattachent soient rédigés en anglais. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect.
Rail Europe, Inc., 44 South Broadway, White Plains, NY 10601. All rights reserved.
Release 2.0, effective date: July 21, 2011