• Q. Will a National Rail Strike affect my train travel?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Is there a fee to take luggage on a train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How much luggage can I take on an overnight train?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Are there restrooms on the train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Will the conductor take my passport?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. What other types of services are available at the station?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Can I open the train windows?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Do you offer maps of European train stations?

  • Q. How are sleeping compartments kept secure?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What food and drink options are on board?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What should I do if the train is late?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Do I need to show my passport to board the train?

  • Q. Is there WiFi onboard?

  • Q. Can I bring food and drinks on board?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Are there shower facilities on board?

  • Q. Are European trains "child friendly"?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. How much luggage can I take on the train?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How far in advance can I buy my train ticket?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Do I need to tip the train staff?

  • Q. What do I do with my luggage?

  • Q. Where can I find more information about European train stations?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

Browse our FAQs


  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What is a Rail Pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Can I print my rail pass at the station?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What is a travel day on a rail pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Who is eligible to buy a rail pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How far in advance can I buy my rail pass?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What is the "validity period" of a rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Are there discounts available for rail passes?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

Browse our FAQs


  • Q. How far in advance can I buy my train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. How do I book a train ticket on your site?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Does my train ticket include a seat reservation?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. What is a Diabolo fee?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Are there discounts on train tickets?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. How far in advance can I purchase a train ticket?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Can I print my train ticket at the station?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Are the fares offered on your website based on live availability?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Do you offer e-tickets?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How long are train tickets valid for?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. How can I find the cheapest train tickets?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

Browse our FAQs


  • Q. What fees does Rail Europe charge?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How can I request a brochure from your company?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How do I get a promo code?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Who should I contact with a question about a special offer?

  • Q. How fast can I receive my travel documents?

  • Q. Do I need to show my passport to board the train?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Are train tickets exchangeable and refundable?

  • Q. What is the 7:00 pm rule?

  • Q. The promo code I have expired. What can I do?

  • Q. How much luggage can I take on the train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What happens if my train crosses an international border during the night?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How can I track the status of my refund?

  • Q. How can I track my shipment?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How do I use a promo code?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. What if my shipment gets lost?

  • Q. How are sleeping compartments kept secure?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. My promo code is not working. What should I do?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Do you ship to PO and APO boxes?

  • Q. Will the conductor take my passport?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

Browse our FAQs


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQs


  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. What do I do with my luggage?

  • Q. How do I find my train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. How much luggage can I take on an overnight train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Do I need to tip the train staff?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Where can I find more information about European train stations?

  • Q. Can I print my train ticket at the station?

  • Q. Can I change seats after the train departs?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How do I connect between train stations in the same city?

  • Q. How do I contact you while I’m in Europe?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What food and drink options are on board?

  • Q. Do you offer maps of European train stations?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Are there restrooms on the train?

  • Q. I missed my train. What should I do?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Can I bring food and drinks on board?

  • Q. Can I get the address and phone number for the train station?

  • Q. What other types of services are available at the station?

  • Q. How much luggage can I take on the train?

  • Q. Can I bring my pet on board?

  • Q. What language is spoken at the train station and on the train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Can I open the train windows?

  • Q. How are sleeping compartments kept secure?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Is there a fee to take luggage on a train?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Are there shower facilities on board?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Is there WiFi onboard?

  • Q. How early should I arrive at the train station?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Can I bring my bike on board?

Browse our FAQs


  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Why are e tickets not available for certain trips?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Do you offer e-tickets?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. How do I travel with a print at the station e-ticket?

Browse our FAQs


  • Q. Can I book group fares online?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Are there luggage handling services at the station for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What constitutes a group?

Browse our FAQs


  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How do I change my login or password?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. Where do I find my booking number?

  • Q. If I register on your site, will I start receiving spam?

  • Q. What credit cards does Rail Europe accept online?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How do I create a Rail Europe account?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. My credit card has been declined. What should I do next?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. What does the “Login with Facebook” button do?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. What are the benefits of registering on the Rail Europe site?

Browse our FAQs


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.