• Q. How do I read my RENFE print at home e-ticket?

  • Q. How far in advance can I buy my train ticket?

  • Q. What do I do with my luggage?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Where can I find more information about European train stations?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Is there onboard medical help in case of emergency?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Do I need to tip the train staff?

  • Q. Will the train cars be air conditioned/heated?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do I need to show my passport to board the train?

  • Q. Do you offer maps of European train stations?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Are European trains "child friendly"?

  • Q. Are there shower facilities on board?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Is there WiFi onboard?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there restrooms on the train?

  • Q. How much luggage can I take on the train?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Will the conductor take my passport?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What should I do if the train is late?

  • Q. Is there a fee to take luggage on a train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I open the train windows?

  • Q. What food and drink options are on board?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I bring food and drinks on board?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What other types of services are available at the station?

Browse our FAQs


  • Q. Are there discounts available for rail passes?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Can I print my rail pass at the station?

  • Q. What is a Rail Pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What is a travel day on a rail pass?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What is the "validity period" of a rail pass?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Who is eligible to buy a rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. How far in advance can I buy my rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

Browse our FAQs


  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Does my train ticket include a seat reservation?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Are the fares offered on your website based on live availability?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Are there discounts on train tickets?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What is a Diabolo fee?

  • Q. How long are train tickets valid for?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How do I book a train ticket on your site?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Do you offer e-tickets?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I print my train ticket at the station?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. How can I find the cheapest train tickets?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

Browse our FAQs


  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. My promo code is not working. What should I do?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How can I request a brochure from your company?

  • Q. What if my shipment gets lost?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. What fees does Rail Europe charge?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How fast can I receive my travel documents?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. How do I use a promo code?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How are sleeping compartments kept secure?

  • Q. The promo code I have expired. What can I do?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Who should I contact with a question about a special offer?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. What is the 7:00 pm rule?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. How do I get a promo code?

  • Q. How can I track the status of my refund?

  • Q. How much luggage can I take on the train?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Will the conductor take my passport?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Do I need to show my passport to board the train?

  • Q. How can I track my shipment?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Do you ship to PO and APO boxes?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

Browse our FAQs


  • Q. What is the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

Browse our FAQs


  • Q. How much luggage can I take on the train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Can I print my train ticket at the station?

  • Q. How do I contact you while I’m in Europe?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. How are sleeping compartments kept secure?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Can I open the train windows?

  • Q. Can I bring my bike on board?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do you offer maps of European train stations?

  • Q. What do I do with my luggage?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Can I bring food and drinks on board?

  • Q. Can I bring my pet on board?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Is there a fee to take luggage on a train?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Can I change seats after the train departs?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Is there WiFi onboard?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are there shower facilities on board?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How early should I arrive at the train station?

  • Q. How do I find my train?

  • Q. Where can I find more information about European train stations?

  • Q. What language is spoken at the train station and on the train?

  • Q. What food and drink options are on board?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Can I get the address and phone number for the train station?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. How much luggage can I take on an overnight train?

  • Q. I missed my train. What should I do?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there restrooms on the train?

  • Q. Do I need to tip the train staff?

  • Q. What other types of services are available at the station?

  • Q. How do I connect between train stations in the same city?

Browse our FAQs


  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Why are e tickets not available for certain trips?

  • Q. Do you offer e-tickets?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

Browse our FAQs


  • Q. Are there luggage handling services at the station for groups?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What constitutes a group?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I book group fares online?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What is the benefit of buying passes through the group department versus the web?

Browse our FAQs


  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. How do I change my login or password?

  • Q. How do I create a Rail Europe account?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Where do I find my booking number?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What credit cards does Rail Europe accept online?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. My credit card has been declined. What should I do next?

  • Q. What does the “Login with Facebook” button do?

  • Q. Can I still buy train tickets from you once I’m in Europe?

Browse our FAQs


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.