Eurail Ireland Pass

• Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  A. We’re only able to sell train tickets/reservations for beds that will be filled by travellers. If you purchase “extra” beds in a compartment to occupy the space, the conductor can fill empty beds if space is needed, even if the whole compartment has been purchased. No refund is given if a conductor fills an “extra” bed.

• Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  A. We suggest advising the conductor as soon as possible of the situation and purchase the required reservation. If you’re traveling on a train that requires a reservation you could be fined.

• Q. What other types of services are available at the station?

  A. Most European train stations provide a variety of services, including currency exchanges, information desks, lockers for luggage, arrival/departure boards, restrooms, coffee shops, and gift shops. Some larger stations in larger cities have WiFi hotspots, lounges for business travellers, and restaurants and bars.

  View our Train Station page to see specifics on a particular train station in Europe. The link can be found in the footer on any page on the website.

• Q. Do you offer discounts on tickets for groups ?

  A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.

• Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  A. All available delivery options for how your train tickets, rail passes, and/or reservations can be issued will be presented to you during checkout.

• Q. Do you offer e-tickets?

  A. Yes, on certain rail lines. There are two types of e-tickets:
  Print at home and Print at the Station

  Let’s begin with Print at Home e-tickets, of which there are 3 different types.

  The first type of e-tickets are those issued as a PDF’s which will be emailed to you and can be downloaded via a link contained in your Rail Europe email confirmation. You must print the PDF (using a printer) and bring your ticket with you to board the train.

  The second type of e-tickets are those that are individually emailed to you. You must print the email (using a printer) and bring it with you to board the train – this is your train ticket. Each ticket will be in a separate email, so if you booked more than one ticket, please be sure you print all tickets that were emailed to you.

  The last type of e-tickets are those which have a unique e-ticket confirmation code that is printed on your Rail Europe confirmation email. You must provide the e-ticket confirmation code along with your id to the conductor on board the train.

  Next, Print at the station e-tickets!
  You will receive a 6 or 8 alpha-numeric e-ticket confirmation code (also known as a PNR or Passenger Name Record) in your Rail Europe confirmation email, which you then enter into a self-service kiosk at the train station in Europe to print out your actual train ticket.

  Use this e-ticket confirmation code at a self-service kiosk at the train station to retrieve your ticket. Not all rail lines offer these e-ticket options. Once you have selected a ticket on our website, you’ll be able to choose from its available methods of issuance at checkout.

• Q. How can I find the cheapest train tickets?

  A. There are two ways you can ensure you get the best price. The most effective way is to book your train ticket(s) in advance. Many rail carriers operating high speed trains or night trains make a limited number of cheaper seats available for advance purchase. Once those seats have been sold or the purchase window has passed, prices go up. That’s why we recommend booking 60 to 90 days prior to the train departure, especially if you plan on traveling during peak season (summer and holidays).

  The other way to ensure you get the best rate is to correctly indicate the composition and number of your traveling party when requesting your fares and schedules. This will allow us to determine eligibility for some reduced fares such as child, youth or senior fares when offered by the rail carrier.

• Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  A. Although this is not typical, you may occasionally find some discrepancies between the train schedules shown on our website and the ones listed on a rail carrier’s website. This is generally due to the fact that the rail carrier has not yet made available its complete schedule range in the European train schedule database we use to populate our booking engine.

  We continuously work with individual European railroads to establish partnerships that ensure our direct access to all inventories in order to provide you with the fullest range of travel options.

• Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details.

  Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.

  If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.

• Q. Are lockers and luggage storage services available at the train station?

  A. Most major train stations have a left luggage facility offering either self-serve luggage lockers or staffed luggage facilities.

  Keep in mind that there is a fee to store your luggage at a train station. Typically, stations will charge a flat rate to rent a luggage locker that you’re free to fill. For staffed luggage facilities, you may incur a “per bag” fee. In either case, the fee is usually under 10 Euros. If you do leave your bags, be sure to keep some money in your pockets for the luggage lockers.

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