Eurail Ireland Pass

• Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  A. In general no – the Rail Protection Plan™ doesn’t provide specific coverage for rail passes, city passes, or tours in the event a strike occurs during your travels.

  During a strike, there are usually trains that operate along all routes, as well as substitute buses. While you may not be able to take the exact train you were planning on using, there are usually trains or some other method of transportation that can get you to where you need to go.

  In case a severe strike occurs that significantly prevents you from using your pass as intended, you may contact our customer relations team. We will review your particular circumstances and may provide compensation, if appropriate.

• Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  A. Although this is not typical, you may occasionally find some discrepancies between the train schedules shown on our website and the ones listed on a rail carrier’s website. This is generally due to the fact that the rail carrier has not yet made available its complete schedule range in the European train schedule database we use to populate our booking engine.

  We continuously work with individual European railroads to establish partnerships that ensure our direct access to all inventories in order to provide you with the fullest range of travel options.

• Q. How fast can I receive my travel documents?

  A. After your booking has been invoiced, you should receive your tickets and/or rail passes within 2-7 business days. In some locations, express overnight delivery may be available for an additional cost.

  If you booked e-tickets, you should receive an email and ticket instructions shortly after your booking is confirmed.

• Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  A. There are different ways you can exchange or refund a train ticket prior to your departure to Europe, but they depend in whether you booked a paper ticket or e-ticket.

  For refunds:

  If you booked a paper train ticket, the original ticket must be returned to us for the refund to be finalized. Please visit the Contact Us page for further information.

  It’s strongly suggested that you send your documents by some type of traceable mail for proof of delivery.

  If you booked an e-ticket from our website, you can usually complete the refund online via our Cancellation and Refund page. The refund will be processed immediately and no further action on your part will be required.

  For exchanges:

  Similar to the previous situation, the original paper train ticket must be returned to us for the exchange to be processed. Visit our Contact Us page to begin the exchange process for paper tickets, or the Cancellation and Refund page for e-tickets.

  When exchanging tickets, you are responsible for paying the difference in fare, as well as any applicable fees for your new train tickets. Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.

• Q. I have a question about my promo code. Who should I contact?

  A.Please contact us via our Contact Us page with any questions about promo codes.

• Q. What should I do if my train ticket is lost or stolen?

  A. If your paper ticket is lost or stolen, you’ll need to purchase a new one in order to travel.

  If you purchased the Rail Protection Plan™ and your ticket is covered, you may be eligible for reimbursement if you meet the requirements of this plan, this includes filing a police report within 24 hours of the loss or theft and purchasing replacement train ticket.

• Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  A. Here’s what you need to do if your train ticket, rail pass, reservation, city pass or tour was lost or stolen and you plan to request receive a reimbursement through the Rail Protection Plan™.

  You must file a police report within 24 hours of the incident.
  You may purchase a replacement rail pass, train ticket, reservation, city pass or tour in order to continue with your travel plans.

  Upon return home, you must submit the traveller request form to Rail Europe within 30 days, along with a copy of the police report, replacement rail pass, train ticket, reservation, city pass, or tour purchased abroad, and your roundtrip airline tickets from home to Europe. A brief explanation of the situation is also necessary to better evaluate the traveller request form.

  If you purchased the Rail Protection Plan™ when you booked your train ticket/rail pass/reservation/city pass/tour, you received full documentation on what to do in the event of loss or theft. Please refer to this information for full details.

• Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  A. It depends if the train ticket has your name printed on it or not. In general, most tickets that include a reservation are name-specific and should only be used by the traveller whose name is printed.

  Open tickets, on the other hand, are not name-specific. Different travellers can use them as long as the new traveller is eligible for the fare issued.

• Q. Will I be sharing my sleeping compartment with strangers?

  A. If you book a reservation for a bed in a compartment that can accommodate more people than are in your traveling party, yes, additional people may be in the compartment. It’s also important to note that couchette accommodations are usually not gender specific.

• Q. How much luggage can I take on an overnight train?

  A. There are usually no restrictions on the amount of luggage that may be brought on an overnight train, but there is limited space in the compartment to store the luggage. A small luggage rack and any floor or bed space must be shared among all travellers occupying a sleeping compartment or couchette.

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