Sometimes, words cannot do justice. This is the case of the beauty that waits at Matterhorn Glacier Paradise. It starts when you leave idyllic Zermatt for the highest cable car in Europe. Snow can be found 365 days a year, as well as a viewing platform featuring 38 peaks of Swiss, Italian and French Alps. It all begins when you enter the glacier palace through an ice tunnel that’s almost 50 feet below the surface. There, ice statues and a playground featuring an ice slide right through the glacier, greet you. On your ascent, you can choose to stop at Furi, Schwarzsee or Trockener Steg, giving your eyes a chance to acclimate to the splendor of the area. And then you get there; the top of Matterhorn Glacier. Matterhorn Glacier Paradise. Even in a place of highpoints, it’s a highpoint.
Matterhorn Glacier Paradise. Breathless from beauty or altitude?
Here’s what’s included:
- Includes round trip travel to Matterhorn Glacier Paradise from the Zermatt Matterhorn Express base station with a change in Trockener Steg.
- Entrance through an ice tunnel into the glacier palace.
- Glacier palace includes ice statues, panoramic window for viewing of Breithorn and Theodul glaciers, a playground slide through a glacier and the option to walk through a glacier crevasse on your return.
- Access to viewing platform to see the Swiss, Italian and French Alps.
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Common Questions, Simple Answers
Q. What should I do if I’m unable to print my e-ticket at the station?
A. First, make sure you’re entering the correct information in the self-service kiosk. You need to provide your e-ticket confirmation code, also known as PNR, which is a 6 character letter code (or an 8 character alphanumeric code for British e-tickets) that appears on your Rail Europe booking confirmation email. Any other booking reference (like the Rail Europe booking number) will not work to retrieve your print at station e-ticket.
Don’t attempt to retrieve your ticket using a different method of identification such as swiping a credit card. This will not work.
Although highly unusual, if you’re still unable to retrieve your ticket, go to the ticket counter and seek the assistance of a railway official. Make sure you know your e-ticket number.
If you’re still unable to retrieve your ticket, you may have to purchase a new train ticket. If possible, document the circumstances that prevented you from retrieving your e-ticket. If you purchase new tickets, make sure to keep a copy of the new tickets and the receipt.
Upon your return home, contact our customer relations department and write us a letter indicating what happened. Make sure to provide the new tickets you purchased and the receipt. We’ll review the matter and work things out with you.
Q. Do trains offer facilities for handicapped passengers?
A. The ability to exchange or refund a train ticket while you’re in Europe depends on whether you have a paper or e-ticket, as well as the specific conditions for the fare you booked.
If you have an e-ticket that you bought on our website, you can perform the refund online, according to the conditions of your train ticket. Please visit our Cancellation and Refund page to begin.
If you purchased a paper ticket, you must perform the exchange locally at the train station. Go to the ticket window and a railway representative will be able to assist you with the exchange procedure.
Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.
If your ticket is non-exchangeable, a new train ticket must be purchased.
To obtain a refund for a paper ticket/reservation, a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.
You must mail us the original unused ticket for the refund to be processed. When you’ve returned from Europe, mail us back your train ticket. Please visit the Contact Us page on this site for further details.
If you didn’t purchase your train ticket online or are unable to initiate the refund online, please contact us using our Contact Us page for assistance. In most cases, for a refund to transpire, the associated reservation must be released before the train departure.
Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?
A. When you book your rail pass, you will need to provide us with your first and last name, exactly as they appear on your passport. The name you enter will appear on your rail pass and will be verified by a railway official when you activate the rail pass. In addition, some rail passes are pre-activated and require you to enter the first date of travel.
Q. Do the prices quoted on the website include all fees and taxes?
A. Fares quoted in our booking engine do not include fees. Depending on the booking delivery method you choose some fees may apply, like a delivery fee, and a processing fee. All fees will be visible to you during checkout. Rail Europe does not collect sale tax on products sold on our sites.
Q. What food and drink options are on board?
A. If the train you’re traveling on offers a bar-buffet car, you’re free to walk in, sit down and eat. Or as soon as the restaurant car opens, make a reservation for any time of day.
On many long distance trains there may be an attendant with a snack cart who travels from car to car.
Bar-buffet cars are a unique part of the train experience, where the quality of the food and wine can rival that of a gourmet restaurant. With the exception of Eurostar, special meal requests are not available. But typically, regular menu options are plentiful and usually cater to most taste buds or dietary restrictions.
If you travel with a Premier Class ticket, food and drinks are included and served at your seat or in the bar-buffet car.
On local trains there’s usually no catering. However, you are welcome to bring your own food and drinks on board. Please make sure to follow the local law when considering taking alcoholic drinks on board any train.
Q. Do the train stations offer services to help carry my luggage?
A. Many train stations in Europe have self-service luggage carts that you can use to transport your luggage through the train station. These carts are usually coin-operated and when you return your cart, you’ll get your coin back.
It’s always best to pack light and anticipate that you will need to carry your own luggage. Only a few stations in Europe offer porter services. Also keep in mind that while some stations offer elevators and/or escalators, you may need to carry your luggage up or down stairs to reach the correct train platform.
Q. How do I request an exchange through the Rail Protection Plan™?
A. To apply for an exchange under the Rail Protection Plan™, please contact us via our Contact Us page. Rail passes/train tickets/reservations/city passes/tours may be exchanged for the same or new products.
Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?
A. Some European trains do offer special menu items. You can check the menu card found on board the train when you get on. Please keep in mind that you are also permitted to bring food on to the train, so if you have a specific dietary condition that requires special food, you can purchase before getting on the train and avoid any disappointment if the train you are on does not cater to your specific needs.
On Eurostar a wide variety of meals can be arranged prior to your departure to Europe. They include vegetarian, kosher, halal, vegan, diabetic, low fat, low salt and gluten-free meals. For vegetarian meals, we require 24-hours notice in advance of travel. For all other meals we require 48-hours advance notice. If you need to arrange a special meal for your Eurostar journey, please contact us via our Contact Us page.
Q. Do you ship to PO and APO boxes?
A. At this time, we are unable to ship to P.O. or A.P.O. boxes.
Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.
A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details.
Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.
If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.