Sometimes, words cannot do justice. This is the case of the beauty that waits at Matterhorn Glacier Paradise. It starts when you leave idyllic Zermatt for the highest cable car in Europe. Snow can be found 365 days a year, as well as a viewing platform featuring 38 peaks of Swiss, Italian and French Alps. It all begins when you enter the glacier palace through an ice tunnel that’s almost 50 feet below the surface. There, ice statues and a playground featuring an ice slide right through the glacier, greet you. On your ascent, you can choose to stop at Furi, Schwarzsee or Trockener Steg, giving your eyes a chance to acclimate to the splendor of the area. And then you get there ; the top of Matterhorn Glacier. Matterhorn Glacier Paradise. Even in a place of highpoints, it’s a highpoint.
Matterhorn Glacier Paradise. Breathless from beauty or altitude ?
Here’s what’s included :
- Includes round trip travel to Matterhorn Glacier Paradise from the Zermatt Matterhorn Express base station with a change in Trockener Steg.
- Entrance through an ice tunnel into the glacier palace.
- Glacier palace includes ice statues, panoramic window for viewing of Breithorn and Theodul glaciers, a playground slide through a glacier and the option to walk through a glacier crevasse on your return.
- Access to viewing platform to see the Swiss, Italian and French Alps.
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Common Questions, Simple Answers
Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train ?
A. Your print at home e-ticket will be forwarded to you as one of three methods :
- A PDF included as a link on your Rail Europe booking confirmation email
- A unique 6 character e-ticket confirmation code that, along with a photo i.d., is checked when on the train
- Sent via a separate email, in addition to your Rail Europe booking confirmation email, forwarded to you after purchase
Your Rail Europe booking confirmation will clearly indicate which type of print at home e-ticket is affiliated with the train ticket(s) you have purchased.
If you were signed into your account when you booked your print at home e-ticket, you can also find all PDF links in the booking history located in your dashboard, as well as the itinerary tab of our iPhone app or mobile site.
All print at home e-tickets must be printed before arriving at the train station.
Q. How do I use the bonuses that come with rail passes ?
A. Rail Pass travel bonuses must be redeemed locally.
There are two types of bonuses. Free bonuses (such as a free airport transfer) require the use of a travel day on your pass. If all travel days have been used on your rail pass you will not be able to take advantage of any more free bonuses. Discount bonuses do not require you to use a travel day, but do require that your pass still be within its validity period. In other words, even if you’ve used up all your days on a pass, you can still claim discounted bonuses as long as the pass validity period has not expired.
The exception to this rule is the Swiss Travel Pass. Although a discounted bonus doesn’t require you to use a travel day on your Swiss Travel Pass, the pass must still be valid and you must not have used up all your travel days.
Q. I recently saw a fare on your website that I can’t find anymore. Why ?
A. Just like airfares, train fares fluctuate over time. In most cases, the fare you’re quoted on our website is based on current availability at the time of your request. It’s possible that the fare quoted to you has sold out and become unavailable. However, know that the new fare you see on our website is always the cheapest fare offered, based on current availability.
Q. What fees does Rail Europe charge ?
A. Rail Europe charges different types of fees for the services we provide. These fees are waived under certain circumstances. Below is a list of the fees we charge.
Delivery Fee : this fee covers the cost of delivering your travel documents to you, allowing you to relax, knowing that you have everything you need prior to your departure.
Customer Care Centre Fee : this fee is charged only when bookings are made over the phone through one of our Customer Care Centres.
Rail Europe Processing Fee : this fee allows us to continue to provide travellers with a wide range of European rail products to choose from, in addition to offering quality customer support before, during, and after your trip.
Administrative Fee : this fee is charged only for refunds and exchanges. It is 7% of the original train ticket or rail pass price.
Q. I understand that some of the train stations in Italy now have gates. How do I get to my train ?
A. Some of the high traffic train stations in Italy, such as Milan Centrale, Rome Termini, and Florence Santa Maria Novella stations now have entry/exit gates. Access through these gates is exclusively reserved for ticket holders. It is suggested that you have your print at home or print at the station ticket ready to present upon arriving at these security gates.
Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund ?
A. You can submit your rail pass for a refund. Please be advised that there is a 15% penalty. Only unused and unvalidated (non-activated) rail passes can be refunded. The pass must be returned to Rail Europe, along with a brief letter mentioning the original reference number of the booking. It’s strongly recommended that you send these documents by some type of traceable mail for proof of delivery.
If you purchased the Rail Protection Plan™ and your rail pass is covered, you’re eligible to receive a credit for its entire value. No fee or penalty will be applied, and you can use this credit towards any future Rail Europe purchase within 2 years. Please read more about the Rail Protection Plan™ and for instructions on how to file a claim.
Please visit our Cancellation and Refunds page for more information.
Q. Are there smoking and non smoking sections on trains ?
A. Smoking is not permitted on any trains in Great Britain, Denmark, Ireland, Benelux (Belgium, Netherlands and Luxembourg), France, Hungary, Spain, Turkey, Italy, Switzerland, Austria, Germany, Norway, Sweden, or Poland.
Smoking is restricted on trains in Finland and the Czech Republic.
Smoking is also prohibited in lavatories and dining cars. And you must observe special regulations at stations where you usually find dedicated smoking areas or rooms.
Q. Can I exchange my train ticket after its date of departure ?
A. Unfortunately, this is not possible. If a train ticket can be exchanged, it normally must be done prior to the first date of validity on the ticket or the train’s departure date. However, please consult the “after sales conditions” found on your confirmation email for exact exchange rules pertaining to the train ticket you booked.
Q. What is the Rail Protection Plan™ ?
A. We offer an exclusive Rail Protection Plan™ that gives you the flexibility to change your train ticket, rail pass, reservation, and select activities with no questions asked. You’ll also be protected in the event of a railroad strike for train tickets, and in the case of loss or theft of paper tickets, rail passes, city passes or tours.
The Rail Protection Plan™ may be added to your booking on the delivery page after adding the products to your itinerary or any time prior to final payment being applied to your booking. (Select city passes and tours are excluded from coverage). The Rail Protection Plan™ fee is non-refundable and non-exchangeable. View the detailed terms and conditions of the Rail Protection Plan™ coverage.
Q. What language is spoken at the train station and on the train ?
A. Typically at the train station and on board the train the local language is spoken. Announcements at the station and on board the train will be made in the local language of the departure station.