• Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What food and drink options are on board?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Is there a fee to take luggage on a train?

  • Q. What should I do if the train is late?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Are there restrooms on the train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Are European trains "child friendly"?

  • Q. Will the conductor take my passport?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. What other types of services are available at the station?

  • Q. How far in advance can I buy my train ticket?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Can I open the train windows?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Do you offer maps of European train stations?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Are there shower facilities on board?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How much luggage can I take on an overnight train?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I bring food and drinks on board?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Do I need to show my passport to board the train?

  • Q. Where can I find more information about European train stations?

  • Q. How much luggage can I take on the train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How are sleeping compartments kept secure?

  • Q. Is there WiFi onboard?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. What do I do with my luggage?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Do I need to tip the train staff?

Browse our FAQs


  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. How far in advance can I buy my rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Are there discounts available for rail passes?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I add a friend to my existing rail pass?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Who is eligible to buy a rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. What is the "validity period" of a rail pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Can I print my rail pass at the station?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. What is a travel day on a rail pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What is a Rail Pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Do I need to do anything with my rail pass before boarding the train?

Browse our FAQs


  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. How far in advance can I purchase a train ticket?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Does your website display all trains operating for the route searched?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How long are train tickets valid for?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Can I print my train ticket at the station?

  • Q. Does my train ticket include a seat reservation?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How can I find the cheapest train tickets?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. What is a Diabolo fee?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Are there discounts on train tickets?

  • Q. How far in advance can I buy my train ticket?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Do you offer e-tickets?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How do I book a train ticket on your site?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

Browse our FAQs


  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Will the conductor take my passport?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What is the 7:00 pm rule?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How can I track my shipment?

  • Q. My promo code is not working. What should I do?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How fast can I receive my travel documents?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. How are sleeping compartments kept secure?

  • Q. How much luggage can I take on the train?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. What fees does Rail Europe charge?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. How do I get a promo code?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do I need to show my passport to board the train?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How can I request a brochure from your company?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. The promo code I have expired. What can I do?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Do you ship to PO and APO boxes?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Who should I contact with a question about a special offer?

  • Q. What if my shipment gets lost?

  • Q. How can I track the status of my refund?

  • Q. How do I use a promo code?

  • Q. Are train tickets exchangeable and refundable?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do you offer student, family and/or senior discounts?

Browse our FAQs


  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

Browse our FAQs


  • Q. How do I find my train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Can I open the train windows?

  • Q. Are there restrooms on the train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What do I do with my luggage?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What food and drink options are on board?

  • Q. What other types of services are available at the station?

  • Q. Can I print my train ticket at the station?

  • Q. How do I contact you while I’m in Europe?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Where can I find more information about European train stations?

  • Q. What language is spoken at the train station and on the train?

  • Q. Is there a fee to take luggage on a train?

  • Q. Do I need to tip the train staff?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Can I change seats after the train departs?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Can I bring my bike on board?

  • Q. I missed my train. What should I do?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Can I bring my pet on board?

  • Q. Is there WiFi onboard?

  • Q. How do I connect between train stations in the same city?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Are there shower facilities on board?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. How much luggage can I take on an overnight train?

  • Q. How much luggage can I take on the train?

  • Q. How early should I arrive at the train station?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Can I get the address and phone number for the train station?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do you offer maps of European train stations?

  • Q. How are sleeping compartments kept secure?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Can I bring food and drinks on board?

Browse our FAQs


  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Do you offer e-tickets?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Why are e tickets not available for certain trips?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

Browse our FAQs


  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. Can I book group fares online?

  • Q. Are there luggage handling services at the station for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. What constitutes a group?

  • Q. Who should I contact to book travel for a group of 10 or more people?

Browse our FAQs


  • Q. How do I create a Rail Europe account?

  • Q. My credit card has been declined. What should I do next?

  • Q. What does the “Login with Facebook” button do?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. Where do I find my booking number?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. How do I change my login or password?

  • Q. What credit cards does Rail Europe accept online?

  • Q. What information does Rail Europe retain from my Facebook account?

Browse our FAQs


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.