• Q. Do I need to tip the train staff?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Where can I find more information about European train stations?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I bring food and drinks on board?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What should I do if the train is late?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I open the train windows?

  • Q. Are there restrooms on the train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What do I do with my luggage?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. How far in advance can I buy my train ticket?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. What food and drink options are on board?

  • Q. How much luggage can I take on an overnight train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How can I check to see if food is served on a particular train?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Is there a fee to take luggage on a train?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do I need to show my passport to board the train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How much luggage can I take on the train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do you offer maps of European train stations?

  • Q. How are sleeping compartments kept secure?

  • Q. Are European trains "child friendly"?

  • Q. Is there WiFi onboard?

  • Q. Will the conductor take my passport?

  • Q. What other types of services are available at the station?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Are there shower facilities on board?

Browse our FAQs


  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What is a Rail Pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What is the "validity period" of a rail pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. How far in advance can I buy my rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Can I print my rail pass at the station?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What is a travel day on a rail pass?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Are there discounts available for rail passes?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Who is eligible to buy a rail pass?

Browse our FAQs


  • Q. How long are train tickets valid for?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Are there discounts on train tickets?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What is a Diabolo fee?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Does my train ticket include a seat reservation?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. How can I find the cheapest train tickets?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do you offer e-tickets?

  • Q. Are the fares offered on your website based on live availability?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. How do I book a train ticket on your site?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Can I print my train ticket at the station?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

Browse our FAQs


  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How can I request a brochure from your company?

  • Q. How do I get a promo code?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How do I use a promo code?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. How fast can I receive my travel documents?

  • Q. Will the conductor take my passport?

  • Q. Are train tickets exchangeable and refundable?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Do I need to show my passport to board the train?

  • Q. What is the 7:00 pm rule?

  • Q. What fees does Rail Europe charge?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What if my shipment gets lost?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. The promo code I have expired. What can I do?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. What happens if my train crosses an international border during the night?

  • Q. My promo code is not working. What should I do?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Do you ship to PO and APO boxes?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. How can I track my shipment?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. How much luggage can I take on the train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Who should I contact with a question about a special offer?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How can I track the status of my refund?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How are sleeping compartments kept secure?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

Browse our FAQs


  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQs


  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Can I get the address and phone number for the train station?

  • Q. What food and drink options are on board?

  • Q. How much luggage can I take on an overnight train?

  • Q. Do I need to tip the train staff?

  • Q. Can I bring my bike on board?

  • Q. Is there a fee to take luggage on a train?

  • Q. How do I connect between train stations in the same city?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. I missed my train. What should I do?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Where can I find more information about European train stations?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are there shower facilities on board?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How are sleeping compartments kept secure?

  • Q. Can I change seats after the train departs?

  • Q. What other types of services are available at the station?

  • Q. Can I bring my pet on board?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. How do I contact you while I’m in Europe?

  • Q. How much luggage can I take on the train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Do you offer maps of European train stations?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Are there restrooms on the train?

  • Q. Can I print my train ticket at the station?

  • Q. Is there WiFi onboard?

  • Q. What language is spoken at the train station and on the train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I open the train windows?

  • Q. What do I do with my luggage?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. How early should I arrive at the train station?

  • Q. Can I bring food and drinks on board?

  • Q. How do I find my train?

Browse our FAQs


  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Why are e tickets not available for certain trips?

  • Q. Do you offer e-tickets?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

Browse our FAQs


  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. What constitutes a group?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Can I book group fares online?

  • Q. Are there luggage handling services at the station for groups?

Browse our FAQs


  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. How do I change my login or password?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Where do I find my booking number?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. My credit card has been declined. What should I do next?

  • Q. What does the “Login with Facebook” button do?

  • Q. What credit cards does Rail Europe accept online?

  • Q. How do I create a Rail Europe account?

  • Q. Can I use more than one credit card to pay for my booking?

Browse our FAQs


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.