• Q. Is there a fee to take luggage on a train?

  • Q. Can I bring food and drinks on board?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Are there restrooms on the train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What do I do with my luggage?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What should I do if the train is late?

  • Q. What food and drink options are on board?

  • Q. Can I open the train windows?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Are European trains "child friendly"?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. What other types of services are available at the station?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do you offer maps of European train stations?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Does your website display all trains operating for the route searched?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Are there shower facilities on board?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Will the conductor take my passport?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Is there WiFi onboard?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do I need to tip the train staff?

  • Q. How are sleeping compartments kept secure?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do I need to show my passport to board the train?

  • Q. How far in advance can I buy my train ticket?

  • Q. Where can I find more information about European train stations?

  • Q. How much luggage can I take on the train?

Browse our FAQs


  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What is the "validity period" of a rail pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Who is eligible to buy a rail pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What is a Rail Pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Can I add a friend to my existing rail pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. How far in advance can I buy my rail pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. What is a travel day on a rail pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Are there discounts available for rail passes?

  • Q. Can I print my rail pass at the station?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

Browse our FAQs


  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Do you offer e-tickets?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Are there discounts on train tickets?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How long are train tickets valid for?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Does my train ticket include a seat reservation?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. What is a Diabolo fee?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. How can I book an itinerary with multiple cities?

  • Q. How far in advance can I buy my train ticket?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Does your website display all trains operating for the route searched?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How far in advance can I purchase a train ticket?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Can I print my train ticket at the station?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How do I book a train ticket on your site?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How can I find the cheapest train tickets?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

Browse our FAQs


  • Q. Can I exchange my train ticket after its date of departure?

  • Q. How are sleeping compartments kept secure?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Do I need to show my passport to board the train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. How can I track my shipment?

  • Q. Will the conductor take my passport?

  • Q. What is the 7:00 pm rule?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. What fees does Rail Europe charge?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Do you ship to PO and APO boxes?

  • Q. How much luggage can I take on the train?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Are train tickets exchangeable and refundable?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How do I get a promo code?

  • Q. How can I request a brochure from your company?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. How can I track the status of my refund?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Who should I contact with a question about a special offer?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. What if my shipment gets lost?

  • Q. What happens if my train crosses an international border during the night?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How fast can I receive my travel documents?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How do I use a promo code?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. My promo code is not working. What should I do?

  • Q. The promo code I have expired. What can I do?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

Browse our FAQs


  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. What is the Rail Protection Plan™?

Browse our FAQs


  • Q. Is there a fee to take luggage on a train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Are there restrooms on the train?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Do I need to tip the train staff?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. I missed my train. What should I do?

  • Q. How early should I arrive at the train station?

  • Q. Can I bring my bike on board?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I change seats after the train departs?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Are there shower facilities on board?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. How do I find my train?

  • Q. Can I print my train ticket at the station?

  • Q. What food and drink options are on board?

  • Q. Is there WiFi onboard?

  • Q. Do you offer maps of European train stations?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How are sleeping compartments kept secure?

  • Q. What other types of services are available at the station?

  • Q. How much luggage can I take on the train?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Can I get the address and phone number for the train station?

  • Q. What do I do with my luggage?

  • Q. What language is spoken at the train station and on the train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Where can I find more information about European train stations?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Can I bring my pet on board?

  • Q. How do I connect between train stations in the same city?

  • Q. Can I bring food and drinks on board?

  • Q. Can I open the train windows?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. How do I contact you while I’m in Europe?

Browse our FAQs


  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Do you offer e-tickets?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Why are e tickets not available for certain trips?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. How do I travel with a print at the station e-ticket?

Browse our FAQs


  • Q. Do you offer discounts on tickets for groups ?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What constitutes a group?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I book group fares online?

  • Q. Are there luggage handling services at the station for groups?

Browse our FAQs


  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. What credit cards does Rail Europe accept online?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How do I change my login or password?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Where do I find my booking number?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. If I register on your site, will I start receiving spam?

  • Q. My credit card has been declined. What should I do next?

  • Q. What does the “Login with Facebook” button do?

  • Q. How do I create a Rail Europe account?

  • Q. Can I still buy train tickets from you once I’m in Europe?

Browse our FAQs


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.