• Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Do I need to tip the train staff?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How much luggage can I take on an overnight train?

  • Q. What other types of services are available at the station?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How much luggage can I take on the train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Are European trains "child friendly"?

  • Q. What food and drink options are on board?

  • Q. Do I need to show my passport to board the train?

  • Q. Is there WiFi onboard?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do you offer maps of European train stations?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Are there restrooms on the train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How are sleeping compartments kept secure?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Are there shower facilities on board?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How far in advance can I buy my train ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What do I do with my luggage?

  • Q. What should I do if the train is late?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Is there a fee to take luggage on a train?

  • Q. Where can I find more information about European train stations?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Will the conductor take my passport?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Can I bring food and drinks on board?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Can I open the train windows?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

Browse our FAQs


  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Are there discounts available for rail passes?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What is the "validity period" of a rail pass?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. How far in advance can I buy my rail pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Who is eligible to buy a rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What is a travel day on a rail pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What is a Rail Pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can I print my rail pass at the station?

Browse our FAQs


  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Are there discounts on train tickets?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What is a Diabolo fee?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Are the fares offered on your website based on live availability?

  • Q. How do I book a train ticket on your site?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Does my train ticket include a seat reservation?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How far in advance can I purchase a train ticket?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Can I print my train ticket at the station?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. How long are train tickets valid for?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Do you offer e-tickets?

  • Q. How can I book an itinerary with multiple cities?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How can I find the cheapest train tickets?

Browse our FAQs


  • Q. Do you ship to PO and APO boxes?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. How can I track my shipment?

  • Q. What if my shipment gets lost?

  • Q. How fast can I receive my travel documents?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How can I track the status of my refund?

  • Q. Will the conductor take my passport?

  • Q. My promo code is not working. What should I do?

  • Q. How do I get a promo code?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How can I request a brochure from your company?

  • Q. How much luggage can I take on the train?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. The promo code I have expired. What can I do?

  • Q. How do I use a promo code?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Do I need to show my passport to board the train?

  • Q. What is the 7:00 pm rule?

  • Q. How are sleeping compartments kept secure?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What fees does Rail Europe charge?

  • Q. Who should I contact with a question about a special offer?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Can a reservation date on an overnight train be changed?

Browse our FAQs


  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

Browse our FAQs


  • Q. What do I do with my luggage?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Do I need to tip the train staff?

  • Q. What other types of services are available at the station?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Can I bring my pet on board?

  • Q. Can I bring food and drinks on board?

  • Q. How early should I arrive at the train station?

  • Q. Do you offer maps of European train stations?

  • Q. How are sleeping compartments kept secure?

  • Q. Can I print my train ticket at the station?

  • Q. How much luggage can I take on the train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Are there restrooms on the train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. What food and drink options are on board?

  • Q. What language is spoken at the train station and on the train?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Is there WiFi onboard?

  • Q. How do I find my train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I open the train windows?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I missed my train. What should I do?

  • Q. Is there a fee to take luggage on a train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Can I change seats after the train departs?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. How much luggage can I take on an overnight train?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Where can I store my luggage on an overnight train?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Are there shower facilities on board?

  • Q. Where can I find more information about European train stations?

  • Q. Can I bring my bike on board?

  • Q. How do I contact you while I’m in Europe?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. How do I connect between train stations in the same city?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Can I get the address and phone number for the train station?

Browse our FAQs


  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Do you offer e-tickets?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Why are e tickets not available for certain trips?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

Browse our FAQs


  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Are there luggage handling services at the station for groups?

  • Q. What constitutes a group?

  • Q. Can I book group fares online?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Do you offer discounts on tickets for groups ?

Browse our FAQs


  • Q. Where do I find my booking number?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. How do I change my login or password?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. If I register on your site, will I start receiving spam?

  • Q. How do I create a Rail Europe account?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. What does the “Login with Facebook” button do?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. My credit card has been declined. What should I do next?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What credit cards does Rail Europe accept online?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Can I still buy train tickets from you once I’m in Europe?

Browse our FAQs


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.