• Q. Can I choose a specific seat when booking a train ticket?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Where can I find more information about European train stations?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. What food and drink options are on board?

  • Q. What should I do if the train is late?

  • Q. How much luggage can I take on the train?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do I need to tip the train staff?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. How are sleeping compartments kept secure?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Are there restrooms on the train?

  • Q. Are European trains "child friendly"?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Can I bring food and drinks on board?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. How much luggage can I take on an overnight train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Is there WiFi onboard?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Are there shower facilities on board?

  • Q. Do I need to show my passport to board the train?

  • Q. Do you offer maps of European train stations?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What do I do with my luggage?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What other types of services are available at the station?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Will the conductor take my passport?

  • Q. Can I open the train windows?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How far in advance can I buy my train ticket?

Browse our FAQs


  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What is a travel day on a rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Who is eligible to buy a rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Are there discounts available for rail passes?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Can I print my rail pass at the station?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What is the "validity period" of a rail pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. What is a Rail Pass?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. How far in advance can I buy my rail pass?

Browse our FAQs


  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How far in advance can I purchase a train ticket?

  • Q. How long are train tickets valid for?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How can I find the cheapest train tickets?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Does my train ticket include a seat reservation?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What is a Diabolo fee?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Can I print my train ticket at the station?

  • Q. Do you offer e-tickets?

  • Q. Are there discounts on train tickets?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How far in advance can I buy my train ticket?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. How do I book a train ticket on your site?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Are the fares offered on your website based on live availability?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

Browse our FAQs


  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. How much luggage can I take on the train?

  • Q. How do I use a promo code?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Do I need to show my passport to board the train?

  • Q. How can I track the status of my refund?

  • Q. Will the conductor take my passport?

  • Q. Who should I contact with a question about a special offer?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Are train tickets exchangeable and refundable?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How can I track my shipment?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What is the 7:00 pm rule?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How do I get a promo code?

  • Q. How can I request a brochure from your company?

  • Q. How fast can I receive my travel documents?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. What if my shipment gets lost?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. How are sleeping compartments kept secure?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do you ship to PO and APO boxes?

  • Q. What fees does Rail Europe charge?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. The promo code I have expired. What can I do?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. My promo code is not working. What should I do?

Browse our FAQs


  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

Browse our FAQs


  • Q. How much luggage can I take on the train?

  • Q. How do I find my train?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Can I open the train windows?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. What do I do with my luggage?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Is there WiFi onboard?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there restrooms on the train?

  • Q. Can I bring my bike on board?

  • Q. Can I bring my pet on board?

  • Q. Do I need to tip the train staff?

  • Q. How much luggage can I take on an overnight train?

  • Q. How early should I arrive at the train station?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Is there a fee to take luggage on a train?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Can I bring food and drinks on board?

  • Q. I missed my train. What should I do?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Are there shower facilities on board?

  • Q. What food and drink options are on board?

  • Q. Are there facilities on board for disabled travellers?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Can I get the address and phone number for the train station?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Can I print my train ticket at the station?

  • Q. What language is spoken at the train station and on the train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How do I contact you while I’m in Europe?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How do I connect between train stations in the same city?

  • Q. Do you offer maps of European train stations?

  • Q. What other types of services are available at the station?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Where can I find more information about European train stations?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Can I change seats after the train departs?

Browse our FAQs


  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Do you offer e-tickets?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Why are e tickets not available for certain trips?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

Browse our FAQs


  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What constitutes a group?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I book group fares online?

Browse our FAQs


  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. How do I change my login or password?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Where do I find my booking number?

  • Q. What does the “Login with Facebook” button do?

  • Q. My credit card has been declined. What should I do next?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. If I register on your site, will I start receiving spam?

  • Q. How do I create a Rail Europe account?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What information does Rail Europe retain from my Facebook account?

Browse our FAQs


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.