How do I retrieve my print at the station e-tickets at the German train stations?

Learn about German Print at the Station tickets.
German Pick Language Button
German All Offers Button
German ticket number
German CollectionTicket Button
Identify with Order Number
German Confirm Button
German Choose Button
German Print Now Button
German Choose More Button
German Finish Button

We also offer a printable version of these instructions.

Proceed to the self-service kiosks available in the German train stations. For English, click on the UK flag located on the bottom of the screen.


  • Note: If retrieving from a kiosk at a Regional-Station (S-Bahn) (example: Frankfurt Airport) please click on the "DB" button
  • If retrieving from a kiosk issuing mainly long-distance tickets, or after selecting "DB BAHN" from a regional kiosk, select "All Offers" to get to the correct prompts to retrieve your ticket.
  • In the selection menu on the screen, please press “Pre-booked tickets".
  • On the next screen, select “Collection of Pre-booked tickets”.
  • On the following screen, select “Identification with Order Number”.
  • Enter your e-ticket confirmation code or PNR, which is a 6-9 digit number combination unique to your trip, and is included in the email confirmation you receive from Rail Europe. If you’ve registered to the site, you may also find your e-ticket number in your order history tab, as well as in your itinerary on our mobile site. Select "Confirm" .
  • Click “Select”  for the first product on the screen; this is your ticket.
  • Select “Print Now” and retrieve the ticket(s).
  • You will automatically be brought to the next screen in order to “Select” your reservation.
  • Finally, select “Print Now” and retrieve the ticket(s).
  • Arrive at the train station at least 30 minutes prior to your departure time to allow enough time to print your tickets and board your train.