Need assistance?

First tell us if you have booked your train ticket:

Then, select the relevant section for assistance:

Contact form


Please be aware that Eurostar is experiencing periodic train cancellations for operational reasons, as well as significant check-in delays at Gare du Nord in Paris due to industrial action by French customs. A reduced timetable for travel between Paris and London via Eurostar is expected to be in place until the end of March.

Please allow extra time, up to 4 hours before your scheduled departure, for check-in. Also, Eurostar cannot ensure a Priority check-in lane in Paris Gare du Nord for Business Premier or Carte Blanche passengers. We apologize for any impact this may have on your travel plans.

Rail Europe North America Inc.

333 Westchester Ave
Suite W2200
White Plains, NY 10604
United States