A train ticket makes it very easy to travel from one European city to another. Just sit back, relax, and embrace the gorgeous scenery that passes you by. Traveling by train is part of the journey ! (...)
Types of Trains
High speed orleisurely, you travel in comfort.
The European Rail Network
Over 100,000 km of European adventures - just waiting to happen!
YOU'RE ALMOST THERE
Q. I'm looking to book a train on your site but I can't find it, why ?
A. We know it can be frustrating when what you’re looking for is not displaying, let us help, as there could be several reasons for this happening.
1. It could be the case that it is too soon to book the train you wish to travel on. Typically, trains can be booked 3 months in advance. Of course, this can vary by carrier and time of year. Some trains have a longer booking horizon.
2. The train or fare you are looking for is not available. Depending on the time of year, time of day, or train you are looking for, it could be the case that there are no available seats for booking. If your travel dates are flexible, you can select an alternate travel dates to see if the train you are looking for displays.
3. Scheduled track work or maintenance could be scheduled for the day/time you are looking to travel. Carriers will close reservations for these scheduled dates, meaning they will not appear on our site to book.
4. Some trains are private lines or operated by carriers that do not allow other distributors to offer them. In these cases, tickets will need to be secured locally at the station.
Q. Are there luggage handling services at the station for groups ?
A. Yes, luggage handling is offered at select train stations in Europe. Please contact our group department for more details.
Q. Can a Rail Pass be bought in Europe ?
A. Rail Pass travel bonuses must be redeemed locally.
There are two types of bonuses. Free bonuses (such as a free airport transfer) require the use of a travel day on your pass. If all travel days have been used on your rail pass you will not be able to take advantage of any more free bonuses. Discount bonuses do not require you to use a travel day, but do require that your pass still be within its validity period. In other words, even if you’ve used up all your days on a pass, you can still claim discounted bonuses as long as the pass validity period has not expired.
The exception to this rule is the Swiss Travel Pass. Although a discounted bonus doesn’t require you to use a travel day on your Swiss Travel Pass, the pass must still be valid and you must not have used up all your travel days.
Q. Is dinner and/or breakfast included with my reservation on an overnight train ?
A. When you travel on an overnight train meal inclusions vary depending on the train you are on, as well as what type of train ticket you have purchased. With the purchase of a Premier class ticket, you will generally get a meal on board the train. This meal is typically breakfast in the morning. Some trains will bring the meal to you in your compartment, while other trains will serve you breakfast in the restaurant car on board the train.
If you are not traveling in a First Class sleeping compartment, don’t worry, you won’t starve on board ! Overnight trains all include a restaurant car, bar car or vending machine services containing hot/cold drinks and snacks. Most restaurant/bar cars are open until at least 1:00am. Additionally, you can purchase food before hopping on board the train and eat as you wish. Though not included with the price of your ticket, you can certainly find something to eat during the ride.
Q. What is the benefit of buying passes through the group department versus the web ?
A. While group rates on passes match our web prices, booking with the group department will also provide your group with one pass at 75% off for every 15 people paying. And we’ll help ensure you’re buying the best rail pass for your group, as well as confirm any reservations with your group seated together (if required and/or wanted). An even better deal ? You’ll still receive all the applicable pass benefits as shown on our site ; discounted rates for Youth and Seniors, and Saver rail pass rates for parties of 2 or more traveling together.
Q. What should I do if my train ticket is lost or stolen ?
A. If your paper ticket is lost or stolen, you’ll need to purchase a new one in order to travel.
If you purchased the Rail Protection Plan™ and your ticket is covered, you may be eligible for reimbursement if you meet the requirements of this plan, this includes filing a police report within 24 hours of the loss or theft and purchasing replacement train ticket.
Q. Where can I find specific information regarding the services offered on the train I'll be taking ?
A. We try to provide you with as many details about your train trip as possible. When you’re searching for train fares and schedules, click on the train numbers listed on the results page. Choose the class of service you prefer to sit in and you’ll be able to see all onboard services offered.
Q. My Rail Europe train tickets were not accepted by the conductor. What do I do ?
A. While all train tickets issued by Rail Europe should be accepted onboard the train, if you should run into any issues, be sure to ask the conductor to stamp your Rail Europe ticket "Not Used" with a written note explaining why this ticket could not be accepted by a railway official. You will want to keep that ticket safe and upon your return home, you can send the original ticket, any replacement tickets and receipts, and a brief letter of explanation to our Customer Relations team.
Please use the Contact Us page to get more information regarding a refund.
Q. How can I tell whether or not I have a reserved seat on board ?
A. -To tell if you have a reservation, first see if you received one or two travel documents for your trip. If you received two travel documents, you probably received an open train ticket and a reservation. The reservation portion will show a train number, car number and seat number assigned to you personally.
If you received only one document, see if it also indicates a seat number and car number. If so, your train ticket includes a reservation.
Q. Should I buy my rail pass or train ticket before I leave for Europe ?
A. Yes. We find that when traveling abroad, it’s always best to book before you depart from home. That way, you’ll arrive with the proper paper documents in-hand and avoid fully booked trains that can disrupt your travel plans. This is especially important during the summer months when trains in Europe tend to sell out quickly due to increased tourism.
Most trains can be reserved 90-days in advance of the day you’d like to travel. Again, it’s best to reserve as soon as possible to guarantee that you’ll have a seat on board.