A train ticket makes it very easy to travel from one European city to another. Just sit back, relax, and embrace the gorgeous scenery that passes you by. Traveling by train is part of the journey ! (...)
From the heart of one city to the next
If you know your travel dates, we can help you find the best fares and schedules for your itinerary. Simply enter your departure and arrival cities to the right, along with the date and time of day you wish to travel.
Types of Trains
High speed or leisurely, you travel in comfort.
The European Rail Network
Over 100,000 km of European adventures - just waiting to happen!
YOU'RE ALMOST THERE
Q. How fast can I receive my travel documents ?
A. After your booking has been invoiced, you should receive your tickets and/or rail passes within 2-7 business days. In some locations, express overnight delivery may be available for an additional cost.
If you booked e-tickets, you should receive an email and ticket instructions shortly after your booking is confirmed.
Q. Are there restrooms on the train ?
A. Yes ! Restrooms can be found on all trains in Europe. Restrooms are easily accessible on all trains and are frequently marked with the letters WC (Water Closet). They’re usually found at the front or back of each train car and typically include a sink, toilet, and locking door.
Q. What is the 7:00 pm rule ?
A. Overnight train journeys departing after 7:00pm and arriving after 4:00am without any change of train will count as one travel day. The date of arrival should be recorded on your rail pass.
Overnight train journeys departing after 7:00pm that arrive or involve a connection between midnight - 4am count as two travel days on your rail pass.
Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it ? It’s totally unused.
A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable ; please read the terms and conditions for these passes for more details.
Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.
If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.
Q. Do I need to do anything with my rail pass before boarding the train ?
A. Yes. You will need to visit the ticket window at the train station before boarding your first train to activate your rail pass. A railroad official will enter the first and last day of validity on your rail pass and stamp your rail pass. You will have to show your passport, and the name on your rail pass will need to match it. Then, in case of a flexi-pass, for each day you use your rail pass you will need to enter the date in the designated travel calendar box on your rail pass. If you board a train and have not entered the date, when the conductor comes around to check your travel documents you may be subject to a fine and the payment of full fare ticket that will need to be paid in local currency directly to the conductor. Be sure to read all documentation that accompanies your rail pass prior to departure. The more you know about your rail pass, the more likely you are to avoid issues onboard the train.
Q. What should I do if my train ticket is lost or stolen ?
A. If your paper ticket is lost or stolen, you’ll need to purchase a new one in order to travel.
If you purchased the Rail Protection Plan™ and your ticket is covered, you may be eligible for reimbursement if you meet the requirements of this plan, this includes filing a police report within 24 hours of the loss or theft and purchasing replacement train ticket.
Q. How can I contact Rail Europe prior to my departure to Europe ?
A. Please send us a message from our Contact Us page and we will respond to you via email within 24 to 48 hours.
Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip ?
A. Your luggage will either be safely above you in a luggage rack, or at the end of your train car. These are the designated locations for luggage storage. You will be able to access your bags as needed.
You are responsible for your luggage. The railways will assume no responsibility in case of loss or theft of baggage carried on board.
Be sure to have luggage tags with your name and contact information securely attached in case you leave anything behind.
Q. What is the benefit of buying passes through the group department versus the web ?
A. While group rates on passes match our web prices, booking with the group department will also provide your group with one pass at 75% off for every 15 people paying. And we’ll help ensure you’re buying the best rail pass for your group, as well as confirm any reservations with your group seated together (if required and/or wanted). An even better deal ? You’ll still receive all the applicable pass benefits as shown on our site ; discounted rates for Youth and Seniors, and Saver rail pass rates for parties of 2 or more traveling together.
Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again ?
A. Unfortunately, print at station e-tickets may only be printed once from the kiosk. In the event of a lost ticket, go to a ticket counter and ask if they can reprint it. If they are unable to, a new train ticket will have to be purchased.
If you purchased the Rail Protection Plan™, you may be eligible for compensation.