TGV France-Italy

• Q. Is it possible to transfer a Rail Pass to another person’s name ?

  A. No. Rail Passes are non-transferable. They contain the name of the traveller and cannot be reprinted. However holders of a Rail Pass can reschedule his trip as a Rail Pass is valid up to 6 months from the date of purchase.

• Q. What is 3-D secure payment ?

  A. It is an online banking system designed to avoid credit card frauds for the customer and the e-commerce merchant.

  _Details of your payment will be sent using a secure connection. You can verify those details by doing a right click on the payment page and selecting "properties".

  _A popup window will display the connection data. You will see that a SSL connection (Secure Sockets Layer, used for transmitting private data on the Internet) has been used. No information regarding your credit card will saved. Secure Sockets Layer, a protocol for transmitting private documents on the Internet

• Q. What are the classes of service which are offered on the Lyria train ?

  A. Two classes of service are offered on board the TGV – First class and Second class. In First class, passengers have large seats, power sockets for portable devices and access to the bar buffet. If you are travelling in second class, you can also have access to a vast selection of meals and beverages.

• Q. Is there any discount for students who have an international student ID card ?

  A. Yes, students can benefit from discounted fares but must be under the age of 26 years old on the first day of travel. Every person under 28 is entitled to Youth Passengers fare. There is no special discount for holders of international student ID card.

• Q. Are there shower facilities onboard trains ?

  A. In general trains do not have showers. However some Premier night trains have private showers. Elipsos (France<>Spain) has shower facilities.

• Q. How do I obtain Eurostar tickets ?

  A. Tickets for Eurostar trains can be easily purchased online on our website. Choose the ‘Print @ home’ ticketing method for more convenience and no booking fees. You can also choose to buy online and retrieve your tickets from self-service tickets terminal at London St Pancras, Brussels Midi or Paris Nord railway station, before departure.

• Q. What is the specificity and main difference between a Eurail Select pass and a Point to Point ticket ?

  A. A Point to Point ticket allows you to travel by train on a specific route during a designated date. An Eurail Select Pass allows to have unlimited rail travel on all trains operated by national railway company of the countries that you have chosen. Buying an Eurail Select Pass is ideal if you are planning to travel extensively by train.

• Q. Does the Eurail Italy Pass offer any special of discounted fares ?

  A. Yes, you can obtain a discount for ferry crossings or even a free crossing on a ferry. Holders of an Eurail Italy Pass also benefit from great offers to visit museums and monument.

• Q. Does the Eurail Select Pass offer any special of discounted fares ?

  A. Yes, you can obtain a discount for ferry crossings. Holders of an Eurail Select Pass also benefit from great offers to visit museums and monuments.

• Q. What are the classes of service which are offered on the Lyria train ?

  A. Two classes of service are offered on board the Thalys – First class with comfort 1 and Second class with comfort 2. If you are travelling in First class, you will be have a large comfortable seat, power sockets for portable devices, Wi-Fi Internet and free newspapers. If you are travelling in Second class, you can buy snacks and drinks at the bar-buffet car. You can also have Wi-Fi access at an additional cost if you have a restrictive ticket.

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