TGV France-Italy

• Q. What food and drink options are on board ?

  A. If the train you’re traveling on offers a bar-buffet car, you’re free to walk in, sit down and eat. Or as soon as the restaurant car opens, make a reservation for any time of day.
  On many long distance trains there may be an attendant with a snack cart who travels from car to car.

  Bar-buffet cars are a unique part of the train experience, where the quality of the food and wine can rival that of a gourmet restaurant. With the exception of Eurostar, special meal requests are not available. But typically, regular menu options are plentiful and usually cater to most taste buds or dietary restrictions.

  If you travel with a Premier Class ticket, food and drinks are included and served at your seat or in the bar-buffet car.

  On local trains there’s usually no catering. However, you are welcome to bring your own food and drinks on board. Please make sure to follow the local law when considering taking alcoholic drinks on board any train.

• Q. What if my shipment gets lost ?

  A. If you believe that your shipment is lost, please contact us as soon as possible using our Contact Us page.

  If you’re departing soon and your booking is lost, we will work with you for the best possible solution to deliver your travel documents before you leave.

• Q. How can I subscribe to or unsubscribe from your e newsletter ?

  A. You can subscribe or unsubscribe from our e-newsletter at any time from your Rail Europe online account page. You will also find newsletter signup forms throughout our site, just enter your email address to begin receiving tips, deals, and offers in your inbox !

  To unsubscribe, you can simply click the unsubscribe link found at the footer of our e-newsletter. This will unsubscribe you immediately.

• Q. Are there discounts available for rail passes ?

  A. Yes, many rail passes offer discounted options. The most common discounts are :
  Child discount : Children between 4 -11 years of age usually travel for half the price of the regular adult rate. Most Eurail passes offer free travel for up to two children per adult pass holder.
  Youth Discount : If you or anyone in your party is a traveller aged 12 to under 28 years of age on the first date of travel, discounted rates are available for certain rail passes.
  Senior Discount : Seniors over the age of 60 are eligible for a discounted rate on certain rail passes.
  Saver Discount : Small groups of 2 to 5 people traveling together are eligible for savings of about 15% on certain rail passes.
  Group Discount : If you travel in a party of 10 or more, see our special group offers for a more customized travel solution.

• Q. Is dinner and/or breakfast included with my reservation on an overnight train ?

  A. When you travel on an overnight train meal inclusions vary depending on the train you are on, as well as what type of train ticket you have purchased. With the purchase of a Premier class ticket, you will generally get a meal on board the train. This meal is typically breakfast in the morning. Some trains will bring the meal to you in your compartment, while other trains will serve you breakfast in the restaurant car on board the train.

  If you are not traveling in a First Class sleeping compartment, don’t worry, you won’t starve on board ! Overnight trains all include a restaurant car, bar car or vending machine services containing hot/cold drinks and snacks. Most restaurant/bar cars are open until at least 1:00am. Additionally, you can purchase food before hopping on board the train and eat as you wish. Though not included with the price of your ticket, you can certainly find something to eat during the ride.

• Q. Is there onboard medical help in case of emergency ?

  A. Currently most trains do not carry emergency medical equipment. In case of a medical emergency, conductors on board will radio ahead to the next stop so that help will be ready and waiting.

• Q. How do I change my login or password ?

  A. If you want or need to change your login information for your Rail Europe account, log in with your current login information. Once logged in, please visit your dashboard where you will be able to edit your profile information.

• Q. Is the price for a reservation the same whether I purchase it from you or locally at the station ?

  A. It depends. The first factor to consider is that if you purchase your reservation from Rail Europe, you will be charged in your local currency, whereas if you buy your reservation locally, you will be charged in local currency. Thus, by buying with us, you’re avoiding bank or credit card fees for foreign currency transactions.

  You may find a less expensive reservation offered by the local rail carrier, but those are limited in availability.

  Lastly, keep in mind that by purchasing your reservation from us in advance, you’re saving time, avoiding waiting in line at a foreign ticket counter and dealing with a local railway agent for a reservation right before boarding your train.

• Q. What is a Rail Pass ?

  A. A rail pass is a travel document that entitles you to travel on European trains in a specific geographic area (country/countries), for a specific number of days.

  Be mindful that having a rail pass doesn’t necessarily mean that you can hop on any train at will, within the geographical area covered by your rail pass. Depending on the country, the type of train and the route, you may need to purchase seat reservations at an additional cost.

  Lastly, rail passes are packed with additional benefits, also known as rail pass bonuses which can range from discounted shopping in retail stores, to preferential rates on other modes of transportation like ferry or bus, to rebates on hotel nights, reduced admission at museums attractions, and more.

• Q. Can I book group fares online ?

  A. Due to the nature of group inventory, group fares are not available online. To receive a quote from one of our dedicated group consultants, please fill out the quick and easy Group Quote form and an agent from our group department will contact you within 48-72 hours.

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